Meet the Vicosight customer agent: your 24/7 AI support companion

CtrlPrint is now officially Vicosight, and we are not just updating our visual identity, but we are continually looking for ways to enhance the overall experience of our clients. We know that when you are working on critical corporate reports, you need answers fast. That is why we are highlighting the Vicosight Customer Agent, an AI-powered support assistant designed to help you resolve general questions instantly.

After a highly successful initial testing phase, the Customer Agent is now fully live on our support site to provide you with faster, smarter assistance.

Built to support your workflow

We have designed the Vicosight Customer Agent with efficiency, accuracy, and seamless collaboration in mind. Here is what you can expect:

• Instant 24/7 support: No more waiting in queues. Whether you are working late on a financial statement or need a quick clarification early in the morning, the agent is available around the clock to keep your work moving.
• Strictly Secure & Vicosight-Approved: Trust is paramount. The AI is trained exclusively on our official Knowledge Base. It does not pull random information from the internet, ensuring that every answer you receive is accurate, secure, and fully verified by our team.
• Always Backed by a Human: You are never "stuck" talking to a bot. If the AI cannot fully answer your specific question, it seamlessly hands the chat over to our Client Services team. If you have reached out after hours, it will automatically create a support ticket so our Client Services team can get right back to you.

These are examples of questions the customer agent can answer instantly, such as:

1. How do I change a user's permission?
   
2. Which version of Transfer Manager is the latest?
3. How do we roll forward our document to a newer version of InDesign/InCopy?

Getting started & giving feedback

To ensure the Vicosight Customer Agent is visible and functions correctly on our site, please ensure that your browser is set to enable all cookies.

Because this feature is built for you, your input is crucial. Whenever the agent provides an answer, please let us know how it did by clicking the Thumbs Up or Thumbs Down buttons. Our team actively monitors this feedback every single week to refine the bot's behavior and continuously improve our support articles.

We are incredibly excited to launch this next step in our Client Services strategy and look forward to helping you work more efficiently under the new Vicosight brand!